Shipping policy

SHIPPING POLICY

Last updated: 05-25-2026

Thank you for shopping with KomfyCup. We are committed to delivering your order safely and efficiently worldwide. Please review our Shipping Policy carefully before placing an order.

ORDER PROCESSING TIMES

All orders are processed within 1 to 3 business days after payment confirmation.

Processing times may be longer during:

  • holidays;
  • promotional periods;
  • high order volume periods;
  • or unforeseen operational delays.

Orders are not processed, shipped, or delivered on weekends or public holidays unless otherwise stated.

SHIPPING TIMES

Estimated delivery times are approximately 10 business days worldwide after the order has been shipped.

Please note that shipping times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • destination country;
  • customs clearance;
  • local postal services;
  • carrier delays;
  • weather conditions;
  • or other circumstances outside our control.

WORLDWIDE SHIPPING

KomfyCup ships internationally to most countries worldwide.

Customers are responsible for ensuring that products ordered comply with local import laws and regulations in their country or region.

We reserve the right to limit or refuse shipping to certain countries, regions, or jurisdictions where delivery is unavailable or restricted.

SHIPPING FEES

Shipping fees are calculated at checkout unless otherwise stated.

Any applicable:

  • customs duties;
  • import taxes;
  • VAT;
  • or additional governmental fees

are the responsibility of the customer and are not included in the product or shipping prices unless explicitly stated otherwise.

ORDER TRACKING

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when available.

Please allow carriers time to update tracking details after shipment confirmation.

DELAYS

KomfyCup is not responsible for shipping delays caused by:

  • customs inspections;
  • carrier disruptions;
  • weather conditions;
  • transportation issues;
  • force majeure events;
  • incorrect shipping information provided by the customer;
  • or circumstances beyond our reasonable control.

Delivery estimates are not guarantees and should not be interpreted as binding deadlines.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to:

  • an incorrect address;
  • incomplete address;
  • or failed delivery attempts,

the customer may be responsible for additional shipping costs to reship the order.

KomfyCup is not responsible for orders delivered to incorrectly provided addresses.

LOST OR STOLEN PACKAGES

If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier directly.

KomfyCup is not responsible for lost or stolen packages confirmed as delivered by the carrier.

However, we will make reasonable efforts to assist customers in resolving delivery issues whenever possible.

DAMAGED PACKAGES

If your order arrives damaged, please contact us within 48 hours of delivery at:

komfycup@gmail.com

Please include:

  • your order number;
  • photos of the damaged package;
  • and photos of the damaged product.

We may request additional information to investigate the issue and provide an appropriate resolution.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

KomfyCup is not responsible for delays caused by customs processing.

CONTACT INFORMATION

For shipping-related questions or support, please contact:

KomfyCup
Email: komfycup@gmail.com
Business Address: 2641 N Flamingo Rd, FL 33323, United States
Website: (WEBSITE URL)